This Privacy Policy outlines how MEGA ELEVEN SPORTS TECHNOLOGY (“Mega11,” “we,” “our,” or “us”) collects, uses, shares, protects, and processes your personal data through our website https://www.mega11sports.com (the “Platform”). This Privacy Policy applies to users of our Platform in India, as we do not offer products or services outside of India. By visiting the Platform or using any services offered, you consent to the terms outlined in this Privacy Policy, as well as our Terms of Use, and agree to comply with applicable laws governing data protection and privacy in India. If you disagree with this policy, please do not use our Platform.
1. Information Collection
We collect personal data when you use our Platform, sign up, or interact with us during our business relationship. The information we may collect includes, but is not limited to:
Full name
Date of birth
Address and state of residence
Telephone/mobile number
Email address
Proof of identity (e.g., Aadhar number, PAN)
Bank account details and UPI ID
Biometric data (facial features, physiological data)
This data is collected to provide you with services, and we may track your preferences and behavior on the Platform. You always have the option to not provide certain information by choosing not to use specific services or features.
We may also collect information regarding transactions made through third-party partners. When you interact with third-party platforms, please review their privacy policies as they may have their own terms regarding data collection.
2. Use of Information
We use your personal data to:
Provide services and process transactions.
Handle disputes and troubleshoot problems.
Inform you about products, offers, services, and updates.
Customize your experience and prevent fraud or criminal activities.
Conduct marketing and surveys.
Comply with legal obligations and enforce our terms and conditions.
We will offer you the option to opt-out of marketing-related communications.
3. Sharing of Information
We may share your personal data with the following:
Internal Group Entities: To provide services and improve our offerings.
Third-Party Service Providers: Including payment processors, logistics, and reward programs to facilitate services.
Government and Law Enforcement Agencies: As required by law, for legal compliance or in response to valid legal processes (e.g., subpoenas or court orders).
We may also share data for enforcing our terms or to prevent fraudulent activities. You are advised to review third-party privacy policies when you interact with their platforms.
4. Data Security
We adopt reasonable security practices to protect your personal data from unauthorized access, loss, misuse, or alteration. However, we cannot guarantee complete security due to inherent risks in data transmission over the internet. We ensure a secure server for accessing and updating your information.
Users are responsible for safeguarding their account login details.
5. Data Retention and Deletion
You may request to delete your account through the Platform settings or by contacting us. We may delay deletion if there are pending claims or unresolved issues. We retain your data for no longer than necessary and may keep anonymized data for research purposes.
6. Your Rights
You have the right to access, update, or rectify your personal data directly on the Platform. You can also withdraw your consent for data processing by contacting our Grievance Officer, subject to our terms and applicable laws.
7. Consent
By using the Platform and providing your personal data, you consent to the collection, use, and processing of your information in accordance with this Privacy Policy. If you share personal data of others, you confirm that you have the authority to do so.
You may withdraw your consent at any time, but this will not affect any processing already done. Upon withdrawal, we may restrict access to services that require such data.
8. Changes to the Privacy Policy
We may update this Privacy Policy periodically. We will notify you of significant changes, as required by law. It is recommended to check this page periodically for any updates.
9. Grievance Officer
If you have any concerns or questions regarding our Privacy Policy, or wish to exercise your rights, please contact our Grievance Officer:
Name: Vijay Jha
Company Name: MEGA ELEVEN SPORTS TECHNOLOGY PVT LTD
Company Address: Ground Floor, 453, Vishala Empire, Naroda Road, Muthiya Toll Plaza, Ahmedabad, Hanspura, Ahmedabad, India.
Phone: +91 9227089356
Working Hours: Monday to Friday (9:00 AM – 6:00 PM)